Major issue of one of our hosting providers

Incident Report for api.video

Resolved

The servers are now functional. Customers can use our API. No data was lost.

Posted Oct 13, 2021 - 08:30 UTC

Identified

The issue is resolving, our API services are getting back to normal.

Posted Oct 13, 2021 - 08:20 UTC

Update

We are continuing to investigate this issue.

Posted Oct 13, 2021 - 07:30 UTC

Investigating

Major connectivity issue of one of our hosting providers in EU and CA

Posted Oct 13, 2021 - 07:15 UTC

This incident affected: Web services, Video Player, Video On Demand, and User space.